Refund & Cancellation Policy
Clear terms for cancellations, refunds, completed work and third-party costs.
Business contact: sterlingaffiliatemarketing@aol.com
1. Service fees
Fees for completed work, completed milestones, delivered assets, approved work or time already reserved may be non-refundable. Any service-specific refund terms stated in a signed proposal or written agreement take precedence for that engagement.
2. Cancellation before work begins
If you request cancellation before work has started, contact us as soon as possible. Where no work or third-party cost has been incurred, an eligible refund may be issued after reviewing the order. Processing or payment-provider fees may be excluded where applicable and permitted by law.
3. Cancellation after work begins
Once strategy, research, production, campaign setup, creative development, optimization or other billable work has started, the completed portion and approved costs may not be refundable. Any remaining balance or refund will be determined under the project agreement.
4. Digital marketing and campaign services
Marketing services are customized and may involve scheduled labor and third-party tools. Changes in rankings, traffic, leads, sales, ad performance or platform approval are not by themselves grounds for a refund because outcomes depend on factors outside the service provider’s control.
5. Advertising spend and third-party charges
Advertising budgets paid to search engines, social platforms or other third parties are generally separate from service fees and are subject to the relevant platform’s billing and refund rules. Third-party charges already incurred may not be recoverable through Sterling Affiliate Marketing.
6. AI video and creative production
Once scripts, concepts, production, rendering, editing or revisions have been performed, the completed portion of the creative service may be non-refundable. Third-party AI, stock, voice, music or production costs may also be non-refundable when already incurred.
7. Revision and remedy process
If a delivered item materially differs from the agreed scope, contact us promptly with the specific issue. Where appropriate, we may correct the work, provide an agreed revision or determine another reasonable remedy under the project agreement.
8. How to request a refund or cancellation
Send a request to {email} with your name, invoice or order reference, service purchased, payment date and reason for the request. We may ask for additional information to verify the request.
9. Processing refunds
Approved refunds are normally returned through the original payment method when possible. The time for the funds to appear can depend on the payment processor or financial institution. Nothing in this policy limits any refund or cancellation right that cannot legally be excluded.
10. Contact
Sterling Affiliate Marketing
Email: {email}
Address: {address}